ALDA Service & Support Executives Conference
Wednesday, May 14, 2025
11 a.m. - 12:30 p.m. US/Eastern
Virtual
Resilient Leadership: Strengthening Teams and Deepening Customer Relationships
Presented by: Roger Schwarz, PhD
In an era of global economic shifts, geopolitical uncertainty, and increasing market pressures, leadership effectiveness is more critical than ever. This virtual conference is designed for senior executives in the service and support industry who need to build resilient teams, strengthen customer relationships, and drive results in complex environments.
During this session, leaders will learn how to:
- Optimize team performance by fostering accountability, innovation, and strategic alignment to deliver measurable business outcomes.
- Strengthen customer relationships through trust-building strategies that enhance collaboration, transparency, and long-term success.
- Lead with agility and confidence by developing skills to navigate uncertainty, reduce internal friction, and enhance organizational resilience.
Through actionable frameworks and real-world case studies, this program will equip leaders with the tools to drive high performance, adapt to evolving challenges, and build stronger, more effective teams in today’s dynamic business landscape.
About the Presenter:
Roger Schwarz, PhD, is an organizational psychologist and president and CEO of Roger Schwarz & Associates (RSA). For more than forty years, Roger has helped leadership teams and organizations achieve three results: increased performance, stronger working relationships, and enhanced individual well-being. His clients include global corporations, federal government agencies, universities, medical centers, national nonprofit organizations, and other organizations that seek to make the world a better place.
Roger is the author of Smart Leaders, Smarter Teams: How You and Your Team Get Unstuck to Get Results and The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Coaches and Trainers, which is considered a standard reference in the field. He is co-editor of The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches. His writing also appears in other books, journals, and online in Harvard Business Review.
A former professor at the University of North Carolina at Chapel Hill, Roger earned his PhD in Organizational Psychology from the University of Michigan and a Master of Education degree from Harvard University. He lives in Chapel Hill, NC.
With questions, please contact the ALDA team.