Service & Support Executives Conference Wednesday, May 14, 2025 (11am - 12:30pm US/Eastern)

ALDA Service & Support Executives Conference
Wednesday, May 14, 2025
11am Eastern U.S.

Unlocking Leadership Effectiveness Through Mutual Learning: Strengthening Internal Teams and External Relationships

Presented by Roger Schwarz, PhD

This virtual conference is designed for senior executives and leaders in the service and support field who are committed to elevating their effectiveness, both within their organizations and in their interactions with external stakeholders. Leaders will be introduced to the Mutual Learning approach—a powerful framework that combines a collaborative mindset, actionable behaviors, and proven techniques to achieve measurable outcomes.

By embracing Mutual Learning, leaders will learn how to:

Build High-Performing Internal Teams by fostering innovation, accountability, and alignment, creating a culture where every team member thrives.
Strengthen Relationships with External Customers by cultivating trust, transparency, and authentic collaboration, ensuring partnerships are built on mutual respect and shared success.
Enhance Organizational Well-Being by promoting psychological safety and reducing unproductive conflict, leading to a more engaged and resilient workforce.

Through real-world examples and practical strategies, this conference will equip leaders with tools to drive internal team performance, deepen customer relationships, and achieve sustainable results in an increasingly complex business landscape.

About the Presenter:

Roger Schwarz, PhD, is an organizational psychologist and president and CEO of Roger Schwarz & Associates (RSA). For more than forty years, Roger has helped leadership teams and organizations achieve three results: increased performance, stronger working relationships, and enhanced individual well-being. His clients include global corporations, federal government agencies, universities, medical centers, national nonprofit organizations, and other organizations that seek to make the world a better place.

Roger is the author of Smart Leaders, Smarter Teams: How You and Your Team Get Unstuck to Get Results and The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Coaches and Trainers, which is considered a standard reference in the field. He is co-editor of The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches. His writing also appears in other books, journals, and online in Harvard Business Review.

A former professor at the University of North Carolina at Chapel Hill, Roger earned his PhD in Organizational Psychology from the University of Michigan and a Master of Education degree from Harvard University. He lives in Chapel Hill, NC.


Related Web Pages and Sites:
Register Here

For more information please contact:

Carol Starke
Manager, Meetings & Administration
Analytical, Life Science & Diagnostics Association (ALDA)
Phone: (703) 647-6361
Email: CStarke@thealda.org